qbaji Privacy Policy
Your privacy matters. This policy explains what data qbaji collects, why we collect it, and how we keep it secure.
How qbaji Handles Your Personal Information
qbaji ("qbaji", "we", "us", "the Platform") is committed to protecting the privacy and security of every player who uses the qbaji.vip platform. This Privacy Policy sets out the types of personal data we collect from you, the purposes for which we process that data, the circumstances under which we may share it with third parties, and the rights available to you in relation to your personal data. This Policy applies to all users of the qbaji platform, including visitors who browse the site without registering and registered players who have created an account.
By registering an account, accessing the qbaji platform, or using any of our services, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the qbaji platform immediately.
What Personal Data We Collect
qbaji collects personal data from you in a variety of ways — directly when you register an account or contact support, automatically when you use the platform, and occasionally from third-party sources such as payment processors and identity verification services. The categories of personal data we collect include the following:
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Identity InformationYour full legal name, date of birth, nationality, and government-issued identification document details collected at registration and during KYC verification. This information is required to verify your identity, confirm your age, and comply with anti-money laundering obligations.
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Contact DetailsYour email address, phone number, and residential address in Bangladesh (city, district, or division such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi). These are used to communicate with you about your account, process transactions, and send service-related notifications.
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Financial and Payment DataTransaction records including deposit amounts, withdrawal requests, payment method details (such as bKash account numbers, Nagad numbers, or Rocket wallet identifiers), and account balance history. qbaji does not store full card numbers or payment credentials directly — these are handled by our payment processing partners.
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Technical and Usage DataIP address, device type and model, operating system, browser type, session timestamps, pages visited, bets placed, games accessed, and click-stream data. This data is collected automatically when you interact with qbaji and helps us detect fraud, improve platform performance, and personalise your experience.
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Communications DataRecords of your interactions with qbaji customer support, including live chat transcripts, emails, and any complaint or dispute correspondence. These records are retained to resolve disputes, improve service quality, and meet regulatory obligations.
Why qbaji Processes Your Personal Data
qbaji processes your personal data strictly for the purposes set out in this Privacy Policy. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which we process personal data include: providing and maintaining your qbaji account and the services available through it; processing deposits, withdrawals, and betting transactions; verifying your identity and age to comply with responsible gaming and anti-money laundering requirements; detecting and preventing fraud, money laundering, match-fixing, and other prohibited conduct on the platform; communicating with you about your account, transactions, promotions (where you have opted in), and platform updates; analysing platform usage to improve performance, user experience, and the range of products and services offered; and complying with applicable laws and regulatory requirements.
Where you have provided consent to receive marketing communications, qbaji may use your contact details to send you information about promotions, bonuses, new games, and seasonal offers relevant to your betting preferences. You may withdraw this consent at any time by contacting support or managing your notification preferences in your account settings. Withdrawal of consent for marketing does not affect the lawfulness of processing carried out before that withdrawal.
The Lawful Grounds on Which qbaji Processes Data
qbaji processes your personal data on one or more of the following lawful bases: (a) Contractual necessity — processing is required to perform the contract between you and qbaji, including operating your account, processing bets, and handling deposits and withdrawals; (b) Legal obligation — processing is necessary for qbaji to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and data retention obligations imposed by relevant authorities; (c) Legitimate interests — qbaji may process certain data where it has a legitimate business interest in doing so, such as fraud detection, platform security, and improving our services, provided those interests are not outweighed by your rights and interests; (d) Consent — where we rely on consent as a lawful basis (for example, for marketing communications), you may withdraw that consent at any time.
Where qbaji relies on legitimate interests as a lawful basis, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. If you have concerns about the basis on which we process your data, you may contact us at [email protected] for further information.
When and With Whom We Share Your Data
qbaji does not sell your personal data to third parties. We do not share your data with advertisers, data brokers, or any third party for commercial marketing purposes without your explicit consent. Your personal data may, however, be disclosed to certain categories of third party where this is necessary for the operation of qbaji or required by law.
The third parties to whom qbaji may disclose personal data, and the basis for such disclosure, are set out below. All third-party data processors engaged by qbaji are required to handle your data in accordance with applicable data protection standards and are prohibited from using your data for any purpose other than those specified in their agreement with qbaji.
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Payment Processorsqbaji shares transaction-related data with payment processing partners including bKash, Nagad, Rocket, Upay, and partner banks in Bangladesh, to the extent necessary to process deposits and withdrawals on your behalf. These providers are bound by their own data protection obligations and handle financial data securely.
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Identity Verification Servicesqbaji uses third-party identity verification and KYC service providers to confirm your identity and age as required by responsible gaming obligations. These providers may process your identification documents and biometric data solely for verification purposes and are contractually restricted from any further use.
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Law Enforcement and Regulatory Authoritiesqbaji may be required by law to disclose personal data to regulatory authorities, law enforcement agencies, or courts. Such disclosure will be made only to the extent required by applicable law and, where permitted, we will notify you of any such request. qbaji will not voluntarily disclose personal data to authorities beyond what is legally required.
How qbaji Protects Your Information
qbaji takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure is designed to meet industry standards for online financial platforms serving users in Bangladesh and internationally.
How qbaji Uses Cookies and Tracking Technologies
qbaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session when you are logged in, detect fraudulent activity, and analyse how users interact with the site. Cookies are small text files stored on your device by your browser when you visit qbaji.vip. They do not contain your full personal details and cannot execute programmes or install software on your device.
qbaji uses three categories of cookies: (a) Strictly necessary cookies, which are essential for the platform to function and cannot be disabled — these include session cookies that keep you logged in and security cookies that detect suspicious activity; (b) Functional cookies, which remember your preferences and settings to improve your experience; (c) Analytics cookies, which collect anonymised data about how users navigate qbaji to help us improve the platform's layout, performance, and content.
How Long qbaji Keeps Your Personal Data
qbaji retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Account data including identity documents, transaction records, and betting history is retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements. Communications data such as support chat logs and email records is retained for a period of three (3) years from the date of the communication.
When the retention period for a category of personal data expires, qbaji will securely delete or anonymise that data so that it can no longer be associated with you. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data once it cannot be linked to an individual.
Your Data Protection Rights as a qbaji Player
As a user of the qbaji platform, you have a number of rights in relation to the personal data we hold about you. qbaji is committed to facilitating the exercise of these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and may ask you to verify your identity before processing your request.
External Services and Payment Providers
The qbaji platform may reference third-party services — such as bKash, Nagad, Rocket, and partner banking apps — that players use to make deposits and withdrawals. When you access a third-party payment service, you leave the qbaji platform and your use of that service is governed by that provider's own terms and privacy policy. qbaji is not responsible for the privacy practices or the content of any third-party service.
qbaji is not liable for any data breach, loss of privacy, or other harm that occurs as a result of your interaction with a third-party service provider. We encourage you to read the privacy policy of any third-party service you use in connection with your qbaji account before providing that service with your personal information.
Protection of Players Under the Age of 21
qbaji is strictly an adult-only platform. The services offered through qbaji.vip are intended exclusively for players who are 21 years of age or older. qbaji does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that their child may have accessed qbaji are encouraged to contact support immediately at [email protected].
Changes to This Privacy Policy
qbaji reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we offer. When material changes are made to this Policy, qbaji will update the "Last Updated" date displayed at the top of this page. Where changes are significant, we may also notify registered players via email or an in-platform notification, though this is not guaranteed. It remains your responsibility to review this Privacy Policy periodically to stay informed of any updates.
Your continued use of the qbaji platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should close your account and discontinue use of the platform. All data processing carried out prior to the effective date of any update remains governed by the version of this Policy in force at the time that processing occurred.
How to Contact qbaji About Your Data
If you have any questions, concerns, or requests regarding this Privacy Policy or the way qbaji processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the platform. You may also reach us by email for privacy-related matters at the address below.
When contacting us about a data-related request, please include your registered account username and a clear description of your request so that we can identify your account and process your request efficiently. We aim to respond to all privacy-related enquiries within 10 business days. Complex requests — such as full data subject access requests — may take up to 30 days to complete.
Questions About Our Privacy Practices?
Our FAQ page covers common questions about account security, data use, and responsible gaming. You can also explore our full Terms and Conditions or head to the login page to manage your account preferences.